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Privacy Policy

As a small business that sells and operates online, protecting your private information is our priority. This statement of Privacy applies to elyssflame.com (and elyssflame.wixsite.com), and Elyss Flame and governs data collection and usage. For the purposes of this Privacy Policy, unless otherwise noted, all references to us include elyssflame.com. Our Site is an ecommerce site. By using our Site, you consent to the data practices described in this statement.

Collection of Your Personal Information

In order to better provide you with products and services offered, we may collect personally identifiable information, such as your:

  • First and Last Name

  • Mailing Address

  • E-mail Address

  • Phone Number

  • Date of Birth

  • Other "offline" contact information

 

If you purchase our products and services, we collect billing and credit card information. This information is only used to complete and support the purchase transaction.

 

We may also collect anonymous demographic information, which is unique to you, such as your:

  • Age

  • Gender

  • Race

  • Location

 

We do not collect any personal information about you unless you voluntarily provide it to us. However, you may be required to provide certain personal information to us when you elect to use certain products or services. These may include:

  • Registering for an account

  • Entering a sweepstakes or contest sponsored by us or one of our partners

  • Signing up for marketing and promotional communications.

  • Signing up for special offers from selected third parties

  • Sending us an email message

  • Submitting your credit card or other payment information when ordering and purchasing products and services

 

To wit, we will use your information for, but not limited to, communicating with you in relation to services and/or products you have requested from us. We also may gather additional personal or non-personal information in the future. All personal information that you provide to us must be true, complete and accurate, and you must notify us of any changes to such personal information. 

Use of Your Personal Information

We collect and use your personal information to operate and deliver the services you have requested. We process your personal information for these purposes in reliance on our legitimate business interests, in order to enter into or perform a contract with you, with your consent, and/or for compliance with our legal obligations.

 

We post testimonials on our Site and social media pages that may contain personal information collected through our Site. By entering your personal information on our Site, you give us your consent to use your name and the content of the testimonial. If you wish to update or delete your testimonial, please contact us and be sure to include your name, testimonial location, and contact information.

 

We may use your information to develop and display personalized content and advertising (and work with third parties who do so) tailored to your interests and/or location and to measure its effectiveness.

 

We may also use your personally identifiable information to inform you of other products or services available from us and our affiliates.

Sharing Information With Third Parties

We do not sell, rent, or lease our customer lists to third parties.

 

We may collect and/or share data with trusted partners to help perform statistical analysis, send your email or postal mail, provide customer support, arrange for deliveries, or when you choose to link your account to a third-party account (such as your Google or Facebook account). All such third parties are prohibited from using your personal information except to provide these services to us, and they are required to maintain the confidentiality of your information.

 

We may disclose your personal information, without notice, if required to do so by law or in the good faith belief that such action is necessary to:

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  • confirm to the edicts of the law or comply with legal process served on us or the Site

  • protect and defend our rights or property

  • act under exigent circumstances to protect the personal safety of our users, or the public.

Tracking User Behavior

We may keep track of the websites and pages our users visit within our Site, in order to determine which of our services are the most popular. This data is used to deliver customized content and advertising within our Site to customers whose behavior indicates that they are interested in a particular subject area.

Automatically Collected Information

Information about your computer hardware and software may be automatically collected by us. This information can include: your IP address, internet service provider, browser type, domain names, access times, and referring website addresses. This information is used for the operation of the services, to maintain quality of the services, and to provide general statistics regarding use of our Site.

Use of Cookies

Our Site may use “cookies” to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

 

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize our pages, or register with our Site or services, a cookie helps us to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same Site, the information you previously provided can be retrieved, so you can easily use the Site features that you customized.

 

You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Site, services or websites you visit.

Links

This website may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party's site. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

Security of Your Personal Information

Protecting your order information is a priority for us. When personal information (such as credit card number) is transmitted to other websites, it is protected through the use of encryption. We secure your personal information from unauthorized access, use, or disclosure and use Secure Sockets Layer (SSL) Protocol for this purpose along with other encryption methods.

 

We strive to take appropriate security measures to protect against unauthorized access to or alteration of your personal information. Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, you acknowledge that:

 

  • there are security and privacy limitations inherent to the Internet which are beyond our control; and

  • security, integrity, and privacy of any and all information and data exchanged between you and us through this site cannot be guaranteed.

Right To Deletion

Subject to certain exceptions set out below, on receipt of a verifiable request from you, we will:

  • Delete your personal information from our records; and

  • Direct any service providers to delete your personal information from their records.

 

Please note that we may not be able to comply with requests to delete your personal information if it is necessary to:

  • Complete the transaction for which the personal information was collected, fulfill the terms of a written warranty or product recall conducted in accordance with federal law, provide a good or service requested by you, or reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform a contract between you and us;

  • Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity; or prosecute those responsible for that activity;

  • Debug to identify and repair errors that impair existing intended functionality;

  • Exercise free speech, ensure the right of another consumer to exercise his or her right of free speech, or exercise another right provided for by law;

  • Comply with the California Electronic Communications Privacy Act;

  • Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when our deletion of the information is likely to render impossible or seriously impair the achievement of such research, provided we have obtained your informed consent;

  • Enable solely internal uses that are reasonably aligned with your expectations based on your relationship with us;

  • Comply with an existing legal obligation; or

  • Otherwise use your personal information, internally, in a lawful manner that is compatible with the context in which you provided the information.

Minors

We do not knowingly collect personally identifiable information from children under the age of eighteen. If you are under the age of eighteen, you must ask your parent or guardian for permission to use this Site. By using the Site, you represent that you are at least eighteen or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Site. If we learn we have collected or received personal information from a child under eighteen without parental consent, we will delete that information.

E-mail Communications

From time to time, we may contact you via email for the purpose of providing announcements, promotional offers, alerts, confirmations, surveys, and/or other general communication.

 

Please note that when you make a purchase from elyssflame.com, we will send you an email, which confirms your order, and we may also need to contact you by phone, mail or email if we have other questions regarding your order.

 

If you would like to stop receiving marketing or promotional communications via email from us, you may opt out of such communications by following the unsubscribe directions at the bottom of any email from us.

External Data Storage Sites

We may store your data on servers provided by third party hosting vendors with whom we have contracted.

Length Of Use

We keep your information for as long as necessary to fulfill the purposes outlined in this privacy notice unless otherwise required by law. We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting or other legal requirements).

 

No purpose in this notice will require us keeping your personal information for longer than the period of time in which users have an account with us. When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

Your Privacy Rights

You may review, change, or terminate your account at any time.

 

Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, change that information, or delete it in some circumstances. To request to review, update, or delete your personal information, please email us. We will respond to your request within 30 days.

Changes To This Statement

We reserve the right to change this Privacy Policy at any time and without forewarning. We will post any revised Privacy Policy on this page so that you will be able to determine how your information is gathered and used. Your continued use of the website and/or services available after such modifications will constitute your:

  1. acknowledgement of the modified Privacy Policy; and

  2. agreement to abide and be bound by that Policy.

Contact Information

We welcome your questions or comments regarding this Statement of Privacy. If you believe that we have not adhered to this Statement, please contact us.
 
Email Address:
legal@elyssflame.com

Revised
September 2025

© 2021-2026 Elyss Flame™ LLC.

All Rights Reserved.

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